I purchased the digital preferred package with xfinity about 2 weeks ago. The tv’s attached to cable boxes work fine. Xfinity steam gives me Subscription Required : 12012 on all devices, iPhone, windows 10 and iPad. Have spent hours with tech support on the phone and chat. Nobody seems to be able to fix it. HELP.
call 800-Comcast and select billing. ask the agent to perform a deep account database background refresh (takes up to an hour to complete) if the agent tries to open a ticket or appears unable to understand ask for a supervisor.
Hello, Mikepool. Thanks for reaching out to us. I apologize to hear you are having issues when trying to stream on your devices. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Mikepool. I have not heard back from you. If you still need assistance, please feel free to start a new thread.