Community Forum

Streaming on S8+

New Poster

Streaming on S8+

The stream app is not working I had uninstall and reinstall the app 15 times amd yet the app keep saying the streaming has stop. Look at all the stopped working messages I get from the phone
Screenshot_20170802-155052.png
Problem Solver

Re: Streaming on S8+

Hi Romerking

 

Thanks for posting in the forums. I believe you that the app is crashing—just need some help reproducing the issue so we can fix it. This involves figuring out what you were doing when the app crashed. For example, did it crash on the Adding Device screen? On loading For You? After attempting to play a video? If the latter, what kind of video—live, recording, On Demand? Is it only a specific video? 

 

Looking forward to figuring out what's wrong and getting it resolved.

 

LHC


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New Poster

Re: Streaming on S8+

I am seeing similiar issues with the app crashing over and over again. If I have the phone in landscape mode while trying to start a download recording it crashes every time period if I start the video in portrait mode once the buffering dots come up I can turn it to landscape and it seems to be fine.
Expert

Re: Streaming on S8+


@Smhennes wrote:
I am seeing similiar issues with the app crashing over and over again. If I have the phone in landscape mode while trying to start a download recording it crashes every time period if I start the video in portrait mode once the buffering dots come up I can turn it to landscape and it seems to be fine.

running nougat or oreo?



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Problem Solver

Re: Streaming on S8+

Hi Shane

 

You've described the issue exactly—and it's fixed in the 4.6.0 release, which rolled out to 50% of our Android users today. It should reach everyone tomorrow.

 

LHC


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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