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Stream app on s9+ crash

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Stream app on s9+ crash

It's not with every show, but I searched good eats reloaded and the app gives me a message stream stopped reload so I do and try searching again and said app crash close, same thing for ghost adventures, but when I look it up on my computer or laptop or plays fine
Official Employee

Re: Stream app on s9+ crash

Hi Cisco1283. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with troubleshooting the Xfinity Stream App crash issue you are experiencing. Please do the following: 

 

  • Please connect to your home WiFi network.
  • Uninstall the application.
  • Turn your phone off for 1-2 minutes.
  • Turn your phone back on, access the XFINITY Stream app.
  • Try to watch the program(s) you were not able to before.

Please let us know the result. 


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