I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hello LTG72, we just released another update for the Xfinity Stream app that should fix your issue. Can you please remove your app and add it back to your device? Also can you please set your DVR to record a show that airs within the next 24 hours so we can see if your old content has the same errors vs new content having the errors?
I am also having this issue as of just now. Not the first time, has been happening a lot recently. Occasionally it also blacks out and says: “Playback issue: 101000.106000”
what is the code at the bottom of the app's screen? (usually 2 digit number)
I am having the same issue with my app. It keep skipping ahead or the video and the audio are not syncing correctly. For example, the audio is 3 secs ahead, but then it will eventually correct itself by rewinding and playing what I already heard again. This is very annoying. I literally had to download other tv apps to play what I should be playing on your app.