Xfinity plant
Community Forum
Xfinity globe

Stream Live TV app and Home network

New Poster

Stream Live TV app and Home network

I cannot stream live TV because I am not on my home network. I am on my home network, how do I get the app to recognize my home network. Have contacted Comcast several timesand they are always going to get back to me, but they have not. I used to be able to watch live TV, now I can't.

Expert

Re: Stream Live TV app and Home network


mkwoodall55 wrote:

I cannot stream live TV because I am not on my home network. I am on my home network, how do I get the app to recognize my home network. Have contacted Comcast several timesand they are always going to get back to me, but they have not. I used to be able to watch live TV, now I can't.


check your devices wifi settings and be sure it is not connected to xfinitywifi SSID. If using a Comcast gateway/wireless-router the name will probably begin with the letters home, but you have to be sure you are not using your neighbor's wifi. If that all checks out, run the Xfinity My Account App and select the Internet tab. there should be a modem there and touch that modem and check the 'serial' number there and be sure it is letter to letter the same as your gateway/modem.