The stream app is only showing premium channels on my iPhone and on my Galaxy s9 it's showing all the channels but telling me to subscribe. My x1 cable box is working fine.
an official employee will usually respond within 72 hours of your post. you can call 800-Comcast and select billing. ask the agent to perform a deep account background database refresh (takes up to an hour to complete). if the agent doesn't understand the request, ask for the supervisor.