Community Forum

Stream App bugged out!

Highlighted
New Poster

Stream App bugged out!

The stream app is only showing premium channels on my iPhone and on my Galaxy s9 it's showing all the channels but telling me to subscribe. My x1 cable box is working fine.
Expert

Re: Stream App bugged out!


@cwatson390 wrote:
The stream app is only showing premium channels on my iPhone and on my Galaxy s9 it's showing all the channels but telling me to subscribe. My x1 cable box is working fine.

an official employee will usually respond within 72 hours of your post. you can call 800-Comcast and select billing. ask the agent to perform a deep account background database refresh (takes up to an hour to complete). if the agent doesn't understand the request, ask for the supervisor.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!