I have Residential Comcast TV service, and I have Comcast Business Class High Speed Internet. When attempting to setup the Xfinity Stream BETA app on my TCL Roku TV, I get an error that says "Unfortunately, we cannot support high speed data customers without a video subscription." (Error: createDrmSession, -1)
Is this just a "oh we never thought about that" situation and won't work, or is there a way to make sure that the Streaming App authorization actually uses the account I am logged into on the web?
So you need BOTH Comcast residential cable TV and Comcast residential high speed internet? That seems like a weird restriction, especially given that the requirements specifically mentions that you can use the app on cellular networks. Isn't the $100 a month for cable enough, especially because you are trying to compete with streaming? I am trying to come up with reasons not to switch to something else.
The lines in bold do not indicate anything about Comcast Xfinity Internet being a requirement.
Note: The Xfinity Stream app is now available to all customers with Xfinity TV service, including those with Xfinity Instant TV.
To stream or download programs in the Xfinity Stream app:
Just to be extra clear since the answer I was given seems to not really be one:
I have Comcast Xfinity Residential TV. I log into my Comcast Residential Xfinity TV account on my Webbrowser, to try and activate the Streaming App, and the TV then shows the error mentioned. If the requirements are accurate, then why I am being prevented from using the Streaming App on my device?
I am using my residential login, but I will say that there is a lot of logging in going on, the xfinity.com/authorize page seems to not like the initial login attempt redirects to a different login screen and eventually works (using my Xfinity username, whereas Comcast Business uses email addresses for logging in). Presumably, though, I wouldn't see "Success! You should see your screen update shortly" on the web browser if I was not logged into my residential tv account there. Does that sound like a true assumption?
Any updates on this? Thanks!
Hi @jamcyn and @Chrisguns44,
The "(Error: createDrmSession, -1)" is a technical issue that can be resolved with additional troubleshooting. In order to help clear this error, I will need to gather the following information in a private message:
To send a private message click on my name "ComcastChe", then click send a message.
I'm having the same problem with my Roku.
I have comcast residental video service as well as high speed internet.
Same error.
Using a Roku 4630X - Roku Premiere+
I've deleted the app, restarted, reinstalled the app. Every time I enter the code I get the DRM -1 error.
Extremely frustrating.
I clicked on your name to send a message, but that doesn't appear to be an option for me.
@mustangthz wrote:
I'm having the same problem with my Roku.
I have comcast residental video service as well as high speed internet.
Same error.
Using a Roku 4630X - Roku Premiere+
I've deleted the app, restarted, reinstalled the app. Every time I enter the code I get the DRM -1 error.
Extremely frustrating.
I clicked on your name to send a message, but that doesn't appear to be an option for me.
you have to be logged in and have made at least one post on the forum. try again now.
I'm a Comcast residential customer with both data and TV subscription including HBO. I can't stream HBO on the Roku Xfinity Stream app, the Xfinity mobile Android app, or the Xfinity Stream website.
Roku: Unfortunately, we cannot support high speed data customers without a video subscription. Check out ...instant-tv to subscribe today!
I went there and it said I already had instant TV and was cleared to stream.
Android: Subscription Required :: 12012 and a popup "Error: We're sorry, something unexpected happened. Please try again." every time.
Stream site includes the following diagnostics after failing to play:
Status: away from home
Entitlements: tve-vod, tve-linear, est
Last fingerprint: cloudtv_web_polymer_5.4.0_prod_1547428973999_51678
Stream provider: primetime
Error code: TVAPP-00203
Away from home is interesting because I'm connected through my home wifi to my own wired home Comcast internet connection.
@Ptable wrote:
I'm a Comcast residential customer with both data and TV subscription including HBO. I can't stream HBO on the Roku Xfinity Stream app, the Xfinity mobile Android app, or the Xfinity Stream website.
Roku: Unfortunately, we cannot support high speed data customers without a video subscription. Check out ...instant-tv to subscribe today!
I went there and it said I already had instant TV and was cleared to stream.
Android: Subscription Required :: 12012 and a popup "Error: We're sorry, something unexpected happened. Please try again." every time.
Stream site includes the following diagnostics after failing to play:
Status: away from home
Entitlements: tve-vod, tve-linear, est
Last fingerprint: cloudtv_web_polymer_5.4.0_prod_1547428973999_51678
Stream provider: primetime
Error code: TVAPP-00203
Away from home is interesting because I'm connected through my home wifi to my own wired home Comcast internet connection.
did you recently change your modem/gateway? use the Xfinity my account app, the internet tab, and touch the modem. be sure the modem's HFC MAC address is exactly the same as the 'serial number' shown on the app for the modem/gateway.
Hi, mustangthz. Thanks for posting. Let us know if you're still unable to send ComcastChe a private message after giving it another try.
Ptable, welcome and thank you for reaching out. Let us know if you made any recent changes to your modem and then we'll determine what we'll need to do to assist you from there.
Thank you!
I changed my modem several months ago. It is customer owned and its serial number matches the one shown on my account on the website.
An odd problem. Whenever I try to manage my services, it lets me pick between two addresses, one where I now live and one where I lived over 3 years ago. Might deleting this old address help?
Hi @Ptable!
I can investigate to confirm if that is the problem. I've replied to your private message. Please reply at your earliest convenience and we can go from there. Chat with you soon.