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Stream App Error Downloading

New Poster

Stream App Error Downloading

I get an error saying “Could not create download” every single time I try to download a show from my DVR. This is SUPER frustrating. This app always seems to have issues. Isn’t Comcast big enough to make this work?! Any suggestions? Anyone else experiencing this?
Expert

Re: Stream App Error Downloading


@Caseygeyen wrote:
I get an error saying “Could not create download” every single time I try to download a show from my DVR. This is SUPER frustrating. This app always seems to have issues. Isn’t Comcast big enough to make this work?! Any suggestions? Anyone else experiencing this?

what device are you using? is it running the native factory installed OS or is it running a hacked or jailbreak verrsion? emulators won't work for downloads either.



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New Poster

Re: Stream App Error Downloading

I'm having the same issue. I have a recording on my DVR labeled "downloaded to unnamed device." I had been downloading it to my phone but it was interrupted. I tried to restart it and was unable too. I'd appreciate some assistance with this issue. 

Expert

Re: Stream App Error Downloading


@DRudolph5 wrote:

I'm having the same issue. I have a recording on my DVR labeled "downloaded to unnamed device." I had been downloading it to my phone but it was interrupted. I tried to restart it and was unable too. I'd appreciate some assistance with this issue. 


since you said it is to your phone, using that phone select the menu and settings. scroll to the bottom and logout. then log back in and attempt to download. be sure to accept the suggested name of the device or create your own if asked.



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Official Employee

Re: Stream App Error Downloading

Hello, DRudolph5. Welcome to the Xfinity Forums.

Rustyben gave some great suggestions. Please give those steps a try and let me know if you are still having troubles so I can look further into the issue.


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