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Stop Using My Xfinity!

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Stop Using My Xfinity!

Help! I have friends using and abusing mu xfinity services by streaming on the app. I've changes our password several times but it doesn't seem to be helping. What should I do?
Expert

Re: Stop Using My Xfinity!


Mvalk89 wrote:
Help! I have friends using and abusing mu xfinity services by streaming on the app. I've changes our password several times but it doesn't seem to be helping. What should I do?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Stop Using My Xfinity!

Hi mvalk89, thank you for reaching out here on the Xfinity forums, I have de-provisioned the mobile devices on your account. This will help to remove the users you want to deny access, while you will just have to log back in to use the Stream app.  Please let me know if you have any further questions.

 

Thank you