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Solution for the TV Stream app (video) lag.

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Solution for the TV Stream app (video) lag.

I did a test between two devices, one device is rated 30 fps and the other one is rated 60 fps. Everytime I tried to watch HD content on the 30 fps device, there was crazy lag but when I watch the same HD content on the 60 fps device, there was no lag and the content ran buttery smooth.

Whatever you guys did to the app, has crippled devices with lower fps to the point HD content is no longer watchable. This issue needs to be fixed either by coding in a device detector that will force the app to play HD content at the appropriate fps for said device or roll back the update until you guys have figured out a solution because the last update that was pushed for the TV Stream app, still didn't address this issue for a lot of devices.

Until then, fellow customers that are still experiencing the lag, "DO NOT WATCH CONTENT IN HD!". Choose the watch option that DOESN'T say HD and things should be back to normal again other than the fact that you'll have to start putting your content in fullscreen manually now.

Edit: Both devices run a resolution ABOVE 1920x1080, the device that's having the issue, resolution is 1920x1080 full HD.
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Re: Solution for the TV Stream app (video) lag.


@MissDiagnostics wrote:
I did a test between two devices, one device is rated 30 fps and the other one is rated 60 fps. Everytime I tried to watch HD content on the 30 fps device, there was crazy lag but when I watch the same HD content on the 60 fps device, there was no lag and the content ran buttery smooth.

Whatever you guys did to the app, has crippled devices with lower fps to the point HD content is no longer watchable. This issue needs to be fixed either by coding in a device detector that will force the app to play HD content at the appropriate fps for said device or roll back the update until you guys have figured out a solution because the last update that was pushed for the TV Stream app, still didn't address this issue for a lot of devices.

Until then, fellow customers that are still experiencing the lag, "DO NOT WATCH CONTENT IN HD!". Choose the watch option that DOESN'T say HD and things should be back to normal again other than the fact that you'll have to start putting your content in fullscreen manually now.

what device are you playing the xfinity stream TV app?



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Re: Solution for the TV Stream app (video) lag.

I don't need any help, I'm just only reporting my findings so the devs can pinpoint the issue and include a proper patch within the next update.
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Re: Solution for the TV Stream app (video) lag.

 
Contributor
 
Solution for the TV Stream app (video) lag.
I did a test between two devices, one device is rated 30 fps and the other one is rated 60 fps. Everytime I tried to watch HD content on the 30 fps device, there was crazy lag but when I watch the same HD content on the 60 fps device, there was no lag and the content ran buttery smooth.

Whatever you guys did to the app, has crippled devices with lower fps to the point HD content is no longer watchable. This issue needs to be fixed either by coding in a device detector that will force the app to play HD content at the appropriate fps for said device or roll back the update until you guys have figured out a solution because the last update that was pushed for the TV Stream app, still didn't address this issue for a lot of devices.

Until then, fellow customers that are still experiencing the lag, "DO NOT WATCH CONTENT IN HD!". Choose the watch option that DOESN'T say HD and things should be back to normal again other than the fact that you'll have to start putting your content in fullscreen manually now.

Edit: Both devices run a resolution ABOVE 1920x1080, the device that's having the issue, resolution is 1920x1080 full HD.
 
 
Exactly what I've noticed but I've tried rolling back to older Stream app's and problem still the same. Something Comcast/Xfinity had to do in their platform affecting streaming using their app. I have a trouble ticket on my account. Which they have credit me back 3 weeks ago since this has started. Since I'm out of contract they either work with me to figure out what is wrong and correct it or I go with Verizon. Montly payments and cant even get an explanation as to what is going on....
There are few account holders with Comcast/Xfinity I know very well and they too have noticed this intermittent lag or buffering when streaming on their Android device. 
We spent many hours and days making sure its not on their end. Something Comcast/Xfinity must have done recently and did not make any customers aware this and has affected the streaming experience forcing us customers to make a decision whether to pay that extra $5 a month for a box or simply put up with this annoying problem. Meanwhile the beginning of the year they had no problem raising everyone's rates. 
Your not the only paying customer seeing this problem. Here's a link on the same topic but labeled as a ( buffering issue which lagging is basically tied into one problem). 
When creating my trouble ticket it's amazing how many hours I had to spend on the phone with technical support being passed from one person to another explaining repeatedly from start to finish what my problem is and every possible scenario I had to try and do and nothing change the problem. I've actually tallied up the amount of hours compared to my career net worth of how much I'm actually get paid as an IT engineer specialist. So, they agree to credit my account until this problem gets rectified and fixed. I'm suppose to be hearing from them and 2 days have gone by and no call backs. It's okay as long as I'm not paying I'll just keep tolerating and meanwhile looking into Verizon to see what they have available. 
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Re: Solution for the TV Stream app (video) lag.

Hey,

Thanks for the response, Comcast doesn't even respond to my post on here anymore which is fine by me because I'm leaving soon anyway.

Every time I try to disconnect my services, they beg me to stay or try to offer me something but at the same time, when we report the same issues over and over again, we have to beg them to fix the problems for hours, days, months, and even on a yearly basis sometimes.

Respect for the customer's time and money have went out the window and thank God I'm not stuck with Comcast as I have wireless service with AT&T & Verizon, my plans include free streaming or heavily discounted rates for TV or internet.

As for Comcast's streaming app, I've already made a post telling them what needs to happen to it.

https://forums.xfinity.com/t5/Stream-TV-App/One-of-the-worst-video-players-out-of-all-streaming/m-p/...