Roku xfinity stream beta (Error DRM.-3)

[TerryH57]

New to this so bare with me. I have a TLC ROKU TV and as of today 02/14/2018 am still receiving the drum-3 error 3 out of 5 times I try NBC. Getting the error on the other channels also. If I wait 15 seconds between the time I select the channel and "watch" button It seems to work better but not much. Any update on when this problem will be fixed?

Thank you for your perseverance and patience.

[SteverInAZ]

Comcast is aware of the issue; a new build for Roku is due out, ETA unknown.

[GrandpaScottz]

This has been painful during the Olympics. Please fix this.  Reported two years ago on this forum!

[ComcastKenF]

Hello all, 

If you're still having these issues, please send me a private message so I can troubleshoot on the back end and refer to the Stream team as necessary. Thanks. 

KenF

[Desquive]

I still get this. Let me know how I can help troubleshoot. I have an integrated roku on a TCL tv

[Desquive]

Just a bit more info on my end. When I do get this error, which is approx 40% of the time, I get around it by simply trying again several times...sometimes just switching channels. I don't reinstall, reboot, etc... just retry. Every so often I get it while watching tv for a bit.

[Nbifulco1]

I just signed up for xfinity last week. I have a roku tv that has no problems streaming anything, except this channel. Every channel I click on gives me the error. I can get a something to come up maybe 1 out of 100 times. Since roku is built into the TV I can only unplug it and delete the app and try over and over. Needs to be fixed soon.

[Rustyben]

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@Nbifulco1 wrote:
I just signed up for xfinity last week. I have a roku tv that has no problems streaming anything, except this channel. Every channel I click on gives me the error. I can get a something to come up maybe 1 out of 100 times. Since roku is built into the TV I can only unplug it and delete the app and try over and over. Needs to be fixed soon.

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Please see the post 3 above your post and send the private message to the official employee as directed.

[GDP62]

This has been going on for over a year now. When is Comcast going to get their act together and get this app working correctly and out of beta? Ridiculous that the app constantly stops like one minute before the end of shows and crashes like this. Fix it or let us cast from the WORKING iOS app which you block.

[clearsky]

This is a public message to:
ComcastKenF

I am trying to respond to your 02-17-2018 request to send you a "private message" about this Roku Xfinity Stream Beta issue.  However, I can't figure out how to do this.  All the "help" pages I have been able to find say... "do step 1" and you will see such and such. I do "step 1" and I never see anything like what is described. Thus, I have no way of taking the remaining steps to send you a private message. If you see this post, I assume you, or someone in your office, can obtain my Comcast-issued customer  e-mail address or my home telephone number. If you contact me in one of those two ways, I can either send you / explain to you, my information about this issue.  Thanks in advance for your response.

[clearsky]

This is a second public message to:
ComcastKenF

You can ignore my first public message to you.  For some strange reason, I can now send you a private message, and I did so a few minutes ago. It contains a description of the issues I have been having regarding this Roku - Xfinity Streaming app problem. Contacting me via e-mail or telephone is the fastest way to reach me if you need further information. Thanks in advance for any assistance.

[ComcastKenF]

GDP62, I got your private message and will respond to you there. 

clearsky, you have to post publicly before you can send a private message. I do not work Mondays which is why I did not respond until now. 

I will follow up with you there as well. 

KenF

[jfwilkin]

I'm new to this forum.  Xfinity Instant TV has worked okay with some hiccups -- as expected from a Beta app -- but yesterday the app on both of my Roku boxes did not recognize my network as "Xfinity Wi-Fi" with an error code of create DrmSession.403-102). Tried modem reset, all unplugging and reboots and calling Comcast -- they were polite, but essentially said they were not really familar with the new beta app.  All other apps on Roku are fine.  Anyone have ideas?  Thanks.

[Rustyben]

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@jfwilkin wrote:

I'm new to this forum.  Xfinity Instant TV has worked okay with some hiccups -- as expected from a Beta app -- but yesterday the app on both of my Roku boxes did not recognize my network as "Xfinity Wi-Fi" with an error code of create DrmSession.403-102). Tried modem reset, all unplugging and reboots and calling Comcast -- they were polite, but essentially said they were not really familar with the new beta app.  All other apps on Roku are fine.  Anyone have ideas?  Thanks.

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is your Roku at home and connected via wifi or ethernet to your home's wifi SSID (not xfinity wifi)? on the Xfinity My Account app, select the internet tab and verify the serial number shown there matches the modem you have in use.

[mafarre228]

I receive this error code almost every 5 seconds. Nothing worked. I had to stream the super bowl online to even be able to watch it. It makes tv unwatchable and completely defeats the purpose having Xfinity Stream. I am so close to ending my relationship with Xfinity altogether, but I have no other options where I live. Please fix this issue. The posts in this thread are almost a year old and nothing has improved. 

[jfwilkin]

Thanks.  Yes -- I had checked that and just did so again.  Comcast app shows no problems with modem and internet.  I noticed that this issue was mentioned by a number of users last fall, but with no resolution other than it disappeared after awhile.

[ridgetop]

Stumbled across this forum while experiencing same DRM-3 errors with Roku Ultra on LG OLED TV. None of the power down/uninstall/re-install/power up "solutions" worked. What did work was: Roku Home> settings> audio> audio mode> Stero (checked).  I've been able to replicate by changing audio mode to "auto (Dolby D+, DTS)" which makes the Xfinity app bomb immediately with DRM-3 error.
All other apps work fine with audio mode set at auto and my system is capable of better audio than stereo. Xfinity really needs to fix this app.

Hope this helps somebody...as always YRMV.

[Stevelewis500]

Has this issue been resolved.

[DRM300]

I signed up for Xfinity stream today.  Almost immediately received the DCM.-3 error message.  It’s amazing how far back this thread goes and that Comcast/Xfinity still hasn’t resolved the matter.  It’s also weird that we have to post publicly before we can message ComcastKen.

Comcast, you have a month before my trial expires to figure this out or back to Hulu Live I go.

[mcampellone]

I am only replying to this message, in order to PM that Comcast guy on here - but I am really upset about this.  It has been working perfectly UNTIL tonight - randomly!  All of a sudden I can no longer use the Xfinity Stream app on my Roku without the DRM -3 error - ANY channel.  I am really angry actually.  I am sorry we are all experiencing this issue - but if it is not settled quickly, I am ditching this service.  I can only watch a station - ANY station - for about 5 seconds (I can barely cound to 5) before the error occurs.

[Again]

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@mcampellone wrote:

I am only replying to this message, in order to PM that Comcast guy on here - but I am really upset about this.  It has been working perfectly UNTIL tonight - randomly!  All of a sudden I can no longer use the Xfinity Stream app on my Roku without the DRM -3 error - ANY channel.  I am really angry actually.  I am sorry we are all experiencing this issue - but if it is not settled quickly, I am ditching this service.  I can only watch a station - ANY station - for about 5 seconds (I can barely cound to 5) before the error occurs.

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Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines. 

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.

[clearsky]

ridgetop's solution of changing the Roku audio mode to stereo did not work for me. I had to switch to stereo mode to synchronize the audio with the video image (the speaker's lips moving) on many of the Xfinity Stream TV channels. However, I still receive the DRM-3 error in stereo audio mode.

mcampellone's states she/he receives the DRM-3 error while watching a given station. This has never happened to me. I only receive the DRM-3 error when I try to change to another station, either using the "previously watched" function or the channel guide.

I'm providing this information so Comcast staff can be aware that the DRM-3 error seems to be impacting different users in different ways.

[Kevclark]

Have the 400mb internet with Comcast so I signed up for just this streaming service as I dislike extra boxes. Was great first couple days, now DRM errors all the time on Roku.

Will be moving back to something else soon I guess if this has gone on for years.

[Spirithdmc]

In you TV’s settings, disable HDMI CEC! This setting is suppose to allow control of other devices via the HDMI port on the TV. I was getting the error every couple of minutes and tried all the suggestions on this thread.

I disabled the HDMI CEC in my TV settings and haven’t had the error in days! Give it a shot.

[Spirithdmc]

So some research. DRM errors are caused due to HDMI data copyright error.

Disable your TV’s HDMI CEC. This fixed the problem for me. Haven’t had an error in days! Still going!

[bgkeeley]

I found a way to get my TV working with the app. In settings I changed the formats from HD to all formats, at this point I was able to work around the error.  I hope this helps.  

[clearsky]

Disabling (turning off) my TV's "HDMI CEC" settings (referred to on my TV settings as as "synchronization") did not solve the DRM-3 error problem for me. After I disabled the HDMI CEC, I went through the entire recommended solution of sign out/uninstall app/disconnect Roku from everything/wait/ turn back on, reinstall app/ sign back in. I turned off my TV at the same time. After everything was running again, the DRM-3 error occurred on about the 15th time I changed channels.

My television doesn't have an "all formats" option, just a "use highest resolution available" option.

[1andonlyKubo]

Been having the DRM-3 error for some time now, I checked my CEC and it was already disabled, I did the opposite here and enabled it....crazy, I know....but, haven't had the error since...go figure.

[clearsky]

For the information of anyone reading this message thread...

There are 2 (that I know of) separate, but simultaneous, message threads on the "Xfinity Help & Support Forums" concerning this issue:

XFINITY Stream on Roku
(http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869)

and

Roku xfinity stream beta (Error DRM.-3) (this one)
(http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/td-p/2920261)

[clearsky]

As of the last week of April, I am no longer encountering this DRM-3 error. From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Also, from what I can determine, the applications on the Roku platform automatically install / update themselves. I didn't use the Xfinity Stream application that week, but when I started using it the last week of April, I noticed minor changes to the application's layout.  I checked the version number in the "settings" area, and saw it was version 2.4.7.  There is a post from January 22, 2018, on this thread stating the version (at that time) was 2.3, build 2.

My conclusion is the DRM-3 error issue is resolved in the 2.4.7 version (at least it's resolved for me).

[DKPeppard]

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@clearsky wrote:

As of the last week of April, I am no longer encountering this DRM-3 error. From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Also, from what I can determine, the applications on the Roku platform automatically install / update themselves. I didn't use the Xfinity Stream application that week, but when I started using it the last week of April, I noticed minor changes to the application's layout.  I checked the version number in the "settings" area, and saw it was version 2.4.7.  There is a post from January 22, 2018, on this thread stating the version (at that time) was 2.3, build 2.

My conclusion is the DRM-3 error issue is resolved in the 2.4.7 version (at least it's resolved for me).

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Clearsky,

This is good news! I am glad to hear development is moving along. We really liked the idea of XFinity Stream, and want to come back when we know significant strides have been made. By your observations and feedback, it sounds like we are on that path.

Now, I would love to hear some info about the Stream app being available for Amazon Fire TV!

Thank you again for the update! I will continue to monitor these forums for more info.

[OLIVIA-LARES]

My roku is not letting me access anything. Error createDrmSession.403-102 help now please

[marthasues]

I have wasted SO MUCH TIME attempting to activate my xfinity beta stream with my ROKU. Between getting the error code a million times speaking with reps WHO DON”T KNOW WHAT/HOW to help, returning a roku, paying for the shipping, thinking I had the WRONG model, when in fact, it was ALL ON XFINITY! I am so disgusted with this, I wish I’d never heard of their offer. Xfinity, if you can’t iron out your wrinkles, DON’ T even bother telling your patrons you are offering it! My time is valuable, and this is VERY upsetting to me! 

[marthasues]

AMEN. FIX THE PROBLEM COMCAST/xfinity!

[ridgetop]

I feel your pain. I've been "beta testing" this app from the beginning. The DRM error was "fixed" by Xfinity over a year ago. Xfinity just seems to swap in/out the same errors on a regular basis. Don't expect it to ever get better...just different.

[marthasues]

so, I basically wasted my money on 2 ROKU boxes, thinking I could get rid of 2 RENTED boxes from COMCAST...found out that the "free tv" isn't FREE at all....comcast will CHARGE $20/month after trial! Such BS! I want to shout from the mountains how disgusted I am with all of this!

[Rustyben]

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@marthasues wrote:

so, I basically wasted my money on 2 ROKU boxes, thinking I could get rid of 2 RENTED boxes from COMCAST...found out that the "free tv" isn't FREE at all....comcast will CHARGE $20/month after trial! Such BS! I want to shout from the mountains how disgusted I am with all of this!

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currently as long as you have instant TV (2 streams) or at least one set top box in your home (5 streams maximum) you can use the free Beta Stream TV channel on the Roku. There are some trials (free during trial period) but no 'free' service. 

[marthasues]

I have tried a zillion times, wasted much TIME and ENERGY try after try after try....to connect with xfinity beta app....it won’t happen. I have used code after code after code. Spoken to SEVERAL comcast upper “experts” to NO AVAIL. Plugged, unplugged....it’s total insanity....walking away for now. Can’t waste any more time.

[Spirithdmc]

Been almost a year and working peefectly.

[Athers]

I am having exactly the same issues in trying to get past the security log in using the codes but have had no success. Tried talking to technical support and all they said is that they know about the problem! WELL THATS HELPFUL!

[marthasues]

Yep...that’s the issue. Oh well...I will watch what I can get on my ROKU until COMCAST irons out THEIR beta app problems....still saving on my bill without RENTING 2 STINKING BOXES! Ugh!

[marthasues]

Curious...you say its worked for a year....ON YOUR TV? Or iPad? It works perfectly fine on my iPad, but not on EITHER one of my TVs.