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I am an xfinity customer with hd digital cable box and xfinity modem for WiFi. I live in an area that Comcast “does not” provide on demand service thru their cable box, which is a free service included to all customers in the monthly billing. I used to catch up on previous programming via hardwired connecting my laptop to my tv. I now use the Roku xfinity app to access on demand. When the app leaves beta how can Comcast charge customers monthly for using the Roku steaming app service they should provide/support thru my cable box that I’m already paying for!
no pricing has been announced, but a DTA in most areas is 5-7 so it might be along that rate. Comcast has to pay for programming based on devices connected to televisions.
I'd like to review your account further. To my understanding, every customer in the Comcast footprint gets on demand for free. If you are not receiving it, I'd like to investigate why. As for your concerns with Roku, we do not and have not charged customers for using their Roku devices. If there are any changes to that decision, it will be listed here.
If you would like me to look more into your OnDemand issue, can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.