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Roku stream app

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Roku stream app

Okay I have been on the phone to much like over 5 hours about this error code 403-102 now I just went to the xfinity store upgraded to more channels and unlimited WiFi my roku tv and roku stick keeps telling me I’m not at home but I am and the lady at the store told me I could stream and didn’t need any cable boxes.... I’m kinda 😡 cause it’s no reason this shouldn’t work , if my bill was do xfinity would have an answer and that would be to turn my<br>Service off💁🏽‍♀️Now that I have been reading ppl have had this problem since the beginning of the year and we are at the end of the year! Why am I paying for services that don’t<br>Work? I have did all the unplug unstall rest everything and still no tv. <br>Any help out there ??