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Roku error getChannelMap.504

New Poster

Roku error getChannelMap.504

I have a TCL Roku S515 TV. I have installed the Xfinity Stream Beta app and signed in. When I go to Live TV or Browse, I get “Error getChannelMap.504”. Saved does show my recordings successfully, and I can watch saved recordings.

I have logged out of the xfinity app, reinstalled the app in Roku, rebooted my tv, and rebooted my router. I still get the same 504 error. LiveTV and Browse continually give this error.

How do you fix this error on Roku TVs?
Official Employee

Re: Roku error getChannelMap.504

There’s currently a known issue affecting the guide on both Roku/Stream app and X1 boxes, it is being worked on. Thanks for your patience.

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New Poster

Re: Roku error getChannelMap.504

I have Roku 3600X stick and just yesterday, started having this same issue with error message "getchannelmap.504" but not had that message previously.  I have logged out, uninstalled, logged in again and nothing helps.  When will this be fixed? Thanks.

Expert

Re: Roku error getChannelMap.504


@piggy2144 wrote:

I have Roku 3600X stick and just yesterday, started having this same issue with error message "getchannelmap.504" but not had that message previously.  I have logged out, uninstalled, logged in again and nothing helps.  When will this be fixed? Thanks.


the device is saying it can't communicate with your gateway router. are you behind a VPN or trying to use a proxy? (won't work). you have to be at home connected to your home gateway/modem. if at home and on home wifi, reset the Roku to factory settings, remove from the TV and all connections for 3 plus minutes and reinstall the Roku and set up wifi and add the xfinity channel back. working?



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New Poster

Re: Roku error getChannelMap.504

Has this known issue been resolved yet, or is there a timeline for when it will be?
Expert

Re: Roku error getChannelMap.504


@Matt8609 wrote:
Has this known issue been resolved yet, or is there a timeline for when it will be?

the 504 means the app is not successfully communicating with the Comcast server. are you at home using your own home wifi that is connected to your own account? VPN? proxy? 



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Official Employee

Re: Roku error getChannelMap.504

Hi @piggy2144

 

Are you still receiving the Roku error getChannelMap.504 error code? 


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New Poster

Re: Roku error getChannelMap.504

No, the error message went away over the weekend. I am good now.

New Poster

Re: Roku error getChannelMap.504

I'm at my home using my home WiFi, but the error message went away over the weekend sometime.

Official Employee

Re: Roku error getChannelMap.504

Glad to hear that! Thank you for letting us know, piggy2144. Matt8609 ~ When you get a chance, please let us know if you're still experiencing this issue or not. Thanks!


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