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Roku error createDrmSession.403-102

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Roku error createDrmSession.403-102

I keep getting this error.  I see ComcastElla has helped a lot of people with this but I can not find out how to PM her.  Tried calling customer support for both issues and no help on both!

Official Employee

Re: Roku error createDrmSession.403-102

Hi, ckellermann! Welcome to the Xfinity Forums! I got your private message and will reply back in a second. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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