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@GalleryGirl wrote:
This has happened three times in the last 24 hrs. I schedule a recording and can see the completed recording on my DVR, but the recordings screen on the Roku app indicates that I have no completed recordings.
please remove the channel, 'restart/reboot' the roku using its system menu, then reinstall the channel and authenticate. working?
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@GalleryGirl wrote:
I should have been clearer - about half of my recordings did show up. I've done a manual system update and a system restart. My one recording this morning didn't show up - will see how it does tonight.
is the recording still on your home DVR? was it deleted then restored on the home DVR? the Official employees are able (if you do not delete the DVR recording) to determine why the cloud DVR did not record. did you look on a smart device using the stream TV app to see if the recording is actually available on the cloud DVR?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
GalleryGirl, thanks for posting about your cloud DVR issues. Let's take a closer look. Please send me your full name via private message so I can help.
KenF
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
