Spent about 2 hours on chat with different levels of internet and software support...
It came down to this:
Just got information from our network engineers. I have verified that they are currently performing network maintenance for stream app including Roku beta application and Roku devices. We are making improvements to the server that will enhance your online experience.
I was told something similar. On Day 3 myself. Was using it fine on Fri night and then Sat morning came and tried to watch the local news and got that error message.
After spending 1 1/2 hours on phone they sent somebody out yesterday and they didn't seem to know much more than the others, other thant to provide me with information that this was a national problem and was being tracked by internal ticket SI-032321409. No estimated time to resolution.
Seems to come down to that Xfinity is not recognizing my local network for some reason even though it is off a Xfinity provisioned router/modem.
Was basically told once its fixed it will come back on and to reach out to customer service for a credit.
Same thing here. Last night I had an internet outage for several hours. Then this morning both ROKU TVs and PC read connect to in-home Wifi. Spend an hour with tech on the phone who on my PC it allows few channels to be accessed but not all. Then spent another hour or two with twitter support who didn't understand that my whole TV is ROKU. Two different brand ROKU TVs and two PCs running Win 10 do not allow access to app. So now I have to contemplate having someone come out and wire the house for cable. That's just so wrong as I'm sure I'll get a fee for the wiring.
@julian03102 - I received your private messages, thank you for sending your account information. Based on your last public comment, the issue is resolved, correct?
@JohnnyColorado - Thank you for sharing ticket information. Do you have an issue with the Stream app on Roku only or with all devices (smartphone, tablet, PC)?
@debbid - Your issue may be related to the national one but let me double check. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
@ComcastElla on all my devices. I have Roku and iOS (Ipad and Iphone). Working fine through Firday night. Then since Saturday no access. Getting that 403-102 error on my Roku and a message saying I’m not connected to my home network (when I actually am) on my iOS devices.
@JohnnyColorado - Let me see if my troubleshooting steps help, could you please send me a private message and include your full name, the account holder's name as it's listed on the billing statement?
@JohnnyColorado - Thank you for your kind words! I hope you won't get any issues anymore but just in case - I will follow up in a week. Have a wonderful night!
Johnny, do you know what they did to solve the problem? I am having the same issue. Comcast says it's a known issue, they are working on it.
My issue is resolved. I private messaged Comcast Ella and she was able to fix what no one the phone or who came out to my house was able to fix. I'd reccomend you do the same.
I believe she reprovisioned my modem. I uninstalled and reinstalled the apps on my Roku and iPad and both worked. I'm not certain but I believe this error might cover a few issues and that's why there is a little confusion on how to solve.
Thanks for that info Johnny. I did private message comcastella but have not heard back. I am wondering if anything was affected by the new gateway that comcast recently installed in my home. I did a factory reset on the roku and started all over again but that did not seem to be a fix.
Apologies for the delayed reply. As JohnyColorado mentioned, I did re-provisioned the modem and it helped. In some cases, we have to completely remove modem's information from the system and re-add it back.
@dcbeerman - I can check your account, just please send me a private message with your full name. Click on my name ComcastElla, then click Send a message.