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Roku (Error createDrmSession.403-102)

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Roku (Error createDrmSession.403-102)

Was successfully streaming for some time then about two weeks ago I started getting msg Roku (Error createDrmSession.403-102) .  I have called and spent way too much time with non US support people that just want to confirm mac and restart every time!    Can a 'in the know' comcast person help me, please.

 

I'm on my home network, have other xfinity x1 boxes working in my home, model and mac do match, have done the Roku restart many times! 

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Expert

Re: Roku (Error createDrmSession.403-102)


@rdtd wrote:

Was successfully streaming for some time then about two weeks ago I started getting msg Roku (Error createDrmSession.403-102) .  I have called and spent way too much time with non US support people that just want to confirm mac and restart every time!    Can a 'in the know' comcast person help me, please.

 

I'm on my home network, have other xfinity x1 boxes working in my home, model and mac do match, have done the Roku restart many times! 


a comcast employee usually will respond within 72 hours. they will ask you to send them information to verify your account and then fix the back office database causing the issue. 



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New Poster

Re: Roku (Error createDrmSession.403-102)

thank you

Official Employee

Re: Roku (Error createDrmSession.403-102)

Hi, rdtd. Welcome! Thanks for posting. Sorry to hear about the trouble you're experiencing when streaming. You have come to the right place for support! I saw that you sent me a PM, so I will be replying to that momentarily. Thank you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Roku (Error createDrmSession.403-102)

I am having the same issue while trying to connect to xfinity stream via roku on home wifi,  error messasge DrmSession.403-102. Not sure how to resolve? Your help would be greatly appreciated.

Thanks, John

Regular Visitor

Re: Roku (Error createDrmSession.403-102)

Hello, as having the same issue with the Error createDrmSession 403-102. What information do I need to provide you to fix this?

 

Email is jsluka7@comcast.net