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Remote DVR - don't get how it works

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Remote DVR - don't get how it works

You announce the feature is restored.   but

 

- Xfinity/stream hasnt' worked for me in days  ("Sorry, we've run into a problem"(Error ftde.xact.3329.935))

 

- on the streaming app, I can see where I can record a series, but I can't record a single show from the live TV grid.   Live TV -> All Channels.   Used to be able to click on a show then hit record, like if you were running late and wanted to start a recording later in the evening.  Can't see a way to record a single show.

 

thanks

 

 

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Re: Remote DVR - don't get how it works


@southendjohn wrote:

You announce the feature is restored.   but

 

- Xfinity/stream hasnt' worked for me in days  ("Sorry, we've run into a problem"(Error ftde.xact.3329.935))

 

- on the streaming app, I can see where I can record a series, but I can't record a single show from the live TV grid.   Live TV -> All Channels.   Used to be able to click on a show then hit record, like if you were running late and wanted to start a recording later in the evening.  Can't see a way to record a single show.

thanks


you posted this in X1 but you are talking about an app. what device are you using?



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Re: Remote DVR - don't get how it works

Well, it was announced the DVR feature would work both web and app, so....

 

in my case it's the iPhone Xfinity "Stream" app.  Latest IOS.   Stream app version 5.11.2.1414

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Re: Remote DVR - don't get how it works


@southendjohn wrote:

Well, it was announced the DVR feature would work both web and app, so....

 

in my case it's the iPhone Xfinity "Stream" app.  Latest IOS.   Stream app version 5.11.2.1414


on the stream app grid, touch a listing. then touch the 'record' option. it should ask if you want to record just this show or the series (if it is a series). 



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Re: Remote DVR - don't get how it works

ahhhh.   There IS no record button (like there used to be).     For example, I click on the Simpsons, on in a half an hour.   See the screenshot below.  I can watch, but not record.  

IMG_1028.jpg
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Expert

Re: Remote DVR - don't get how it works


@southendjohn wrote:

ahhhh.   There IS no record button (like there used to be).     For example, I click on the Simpsons, on in a half an hour.   See the screenshot below.  I can watch, but not record.  


do you have an installed, working, set top box DVR in your home? is it X1?



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Re: Remote DVR - don't get how it works

I do have an X1 DVR.

 

The iPhone app can see my already recorded shows (and let me stream them), and I can see my upcoming schedule. 

 

If I click on a show details, it will let me set up a recording for the whole series (screenshot below) when I click the info button on a single show.   But can still see no option to record just 1 episode.  

 

thought there might be an app update or such, but nothing.   

IMG_1029.jpg
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Valued Contributor

Re: Remote DVR - don't get how it works

I think you are looking at 'episodes', so already past.   If you look at 'upcoming' and pick a future show you should see 'record' as an option.

 

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Re: Remote DVR - don't get how it works

Good thought, but had tried that already.     That will list future shows, but if you click on an episode it will just give you a synopsys - no option to record (or even watch) an upcoming show.

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Valued Contributor

Re: Remote DVR - don't get how it works

That's odd.  Mine (iphone version) shows 'record' in that situation about where your picture shows 'record series'.