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Remote App doesn't work

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Remote App doesn't work

I have cleared cache and restarted phone. I also deleted app and reinstalled. It still doesn't work

 

Please advise

 

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Re: Remote App doesn't work


@Rick11515 wrote:

I have cleared cache and restarted phone. I also deleted app and reinstalled. It still doesn't work

 

Please advise


you posted in the stream TV app area. are you speaking of the xfinity TV Remote app?



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Re: Remote App doesn't work

Yes, I am.   

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Re: Remote App doesn't work


@Rick11515 wrote:

Yes, I am.   


when you launch the app are you using the same username/password you use on the my account app and stream TV app?



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Re: Remote App doesn't work

Yes, I am.... the same when i try to login it goes to the authorization and hangs... it never completes.

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Re: Remote App doesn't work


@Rick11515 wrote:

Yes, I am.... the same when i try to login it goes to the authorization and hangs... it never completes.


iOS ? if so, version of iOS installed?



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Re: Remote App doesn't work

12.32.1

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Re: Remote App doesn't work


@Rick11515 wrote:

12.32.1


you mean 12.3.1 ? find the app on the phone (may be in a folder). touch&hold until icon shakes and an 'x' appears on the icon. press the x so the app is removed.. press home button. press and hold the unlock/lock button until 'slide to turn off' appears and turn off phone. after a minute or so of being off, press lock/unlock button to turn phone on. reinstall the app and log in. working now?



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Re: Remote App doesn't work

when it gets to oauth.xfinity.com it hangs...  it cannot login...evey other xfinity app works.  it says the server has stopped responding

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Re: Remote App doesn't work


@Rick11515 wrote:

when it gets to oauth.xfinity.com it hangs...  it cannot login...evey other xfinity app works.  it says the server has stopped responding


you didn't mention you had followed the steps in my previous reply?



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Re: Remote App doesn't work

Yes... I have tried everything....  is there a solution or is the app just bad?

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Re: Remote App doesn't work


@Rick11515 wrote:

Yes... I have tried everything....  is there a solution or is the app just bad?


does the same device run the xfinity stream TV app successfully? (edit) did you change the DNS server to google or cloudflare by chance?



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Re: Remote App doesn't work

THAT WAS IT.....!!!!  I switched to Comcast DNS (75.75.75.75.  --  75.75.76.76) and it worked.... Thanks a lot... all is good