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Recordings and scheduled recordings missing from app

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Recordings and scheduled recordings missing from app

The xfinity stream app isn’t showing the section for recordings or scheduled recordings. It’s as if I’m not signed in. I’ve logged out and back in, I’ve deleted app and reinstalled, and I’ve turned off iPad but nothing fixes issue. It’s working on my phone. Any idea on how to fix this?
Expert

Re: Recordings and scheduled recordings missing from app


@Aprilc4367 wrote:
The xfinity stream app isn’t showing the section for recordings or scheduled recordings. It’s as if I’m not signed in. I’ve logged out and back in, I’ve deleted app and reinstalled, and I’ve turned off iPad but nothing fixes issue. It’s working on my phone. Any idea on how to fix this?

can you try the same options on a pc using chrome browser? scheduled will show up under recordings. https://www.xfinity.com/stream/



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Official Employee

Re: Recordings and scheduled recordings missing from app

Hello Aprilc4367. Thanks for visiting and posting on our Forum. Are you able to test Rustyben's suggestion of trying the DVR from the website? I can assist with further troubleshooting your DVR recordings app issue. Feel free to send me a private message and include your full name so I can assist you. 
 


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Official Employee

Re: Recordings and scheduled recordings missing from app

Hi Aprilc4367. We did not receive a response from you. This thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


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