Community Forum

Recorded shows skipping on Streaming App

Regular Visitor

Recorded shows skipping on Streaming App

iOS 10.3 as well as iOS 11.2 - multiple devices.  The DVR will replay just fine.

Bronze Problem Solver

Re: Recorded shows skipping on Streaming App


LLamaOne wrote:

iOS 10.3 as well as iOS 11.2 - multiple devices.  The DVR will replay just fine.


Most likely cause is that your internet/wifi speed can not keep up with the needed data delivery of the stream app. Test your speed here:

 

http://speedtest.xfinity.com/

Regular Visitor

Re: Recorded shows skipping on Streaming App

it happens both at home with a 75mbps connection and at work with a 1gbps connection (with no QOS in play). so... no, that isn't it.

Bronze Problem Solver

Re: Recorded shows skipping on Streaming App


LLamaOne wrote:

it happens both at home with a 75mbps connection and at work with a 1gbps connection (with no QOS in play). so... no, that isn't it.


Those are wired speeds, aren't you using wifi?

Expert

Re: Recorded shows skipping on Streaming App

please see this post and send that Official Employee a private message (directions in post).

 

edit: the link didn't work.. http://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV-app-download-failures/td-p/3003867

 

locking this thread.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.