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Re: unable to access streaming app with comcast login

New Poster

Re: unable to access streaming app with comcast login

My account is currently doing the same thing where it says I am signed in but it is unable to verify my access. What should I do?
Expert

Re: unable to access streaming app with comcast login


@AustinH1123 wrote:
My account is currently doing the same thing where it says I am signed in but it is unable to verify my access. What should I do?

are you talking about using the streaming website or streaming app? if streaming app, are you using it on an iOS or android smart device or on a Roku?



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New Poster

Re: unable to access streaming app with comcast login

I was talking about the app but I noticed the website not working either. I was using an iOS
Expert

Re: unable to access streaming app with comcast login


@AustinH1123 wrote:
I was talking about the app but I noticed the website not working either. I was using an iOS

when you log in do you get an error message? if so, what is the complete message and error number?



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New Poster

Re: unable to access streaming app with comcast login

I just went on the app and it said “you are automatically signed into fox sports go” and then it took me to the screen that says “we’re unable to verify your access”. So then I proceed to try signing out but it doesn’t give me that option. It just asks me to sign in using a tv provider and then takes me to the screen that says you are automatically signed in. No error message pops up
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Expert

Re: unable to access streaming app with comcast login

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Official Employee

Re: unable to access streaming app with comcast login

 

AustinH1123, I can take a look into your streaming app log in issues. Please send me a private message with your full name, residential account number and address for help. Also if you could include your username, that would be a big help. 


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New Poster

Re: unable to access streaming app with comcast login

I'm having the exact same problem that has been going on for almost a week now. 

Expert

Re: unable to access streaming app with comcast login


@shelbstig wrote:

I'm having the exact same problem that has been going on for almost a week now. 


hi, please follow the directions in the post immediately above your post (from a Comcast employee)



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Regular Visitor

Re: unable to access streaming app with comcast login

Our Comcast service was in my sisters name, she passed away in August, we cancelled the service and put it in my brother-in-laws name. We got new cable boxes and router, renamed the new router same as old one with same password. I was getting xfinity streaming to my cell, tablet and laptop but now I'm not. I still connect to our WiFi on them but it now says I no longer have an account on the streaming app. I even Uninstaller and reinstalled the streaming app but still the same problem. He put my on the account when he opened it. What do I  do?

Expert

Re: unable to access streaming app with comcast login


@akaNYr wrote:

Our Comcast service was in my sisters name, she passed away in August, we cancelled the service and put it in my brother-in-laws name. We got new cable boxes and router, renamed the new router same as old one with same password. I was getting xfinity streaming to my cell, tablet and laptop but now I'm not. I still connect to our WiFi on them but it now says I no longer have an account on the streaming app. I even Uninstaller and reinstalled the streaming app but still the same problem. He put my on the account when he opened it. What do I  do?


call 800-Comcast and select billing. ask the agent to assist in getting your current username to access your current account/address.



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Official Employee

Re: unable to access streaming app with comcast login

Hello, all - 

 

Thanks for reaching out, I can definitely help with these app issues. Please send me a PM with your first/last name to get started. Thanks! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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