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Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad

New Poster

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad

I'm having the same issue!!!
It was working fine, I was able to access the channels anywhere. Then all of the sudden, I only get fox sports 1 2 and 3.
This is incredibly annoying as I don't have boxes in my home, and has been working fine for months.
Expert

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad


jmo5922 wrote:
I'm having the same issue!!!
It was working fine, I was able to access the channels anywhere. Then all of the sudden, I only get fox sports 1 2 and 3.
This is incredibly annoying as I don't have boxes in my home, and has been working fine for months.

Hi, I moved your post to a separate thread on the forum, and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad

 

Hi jmo5922, do you get an error message while trying to watch content on the app? 

New Poster

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad

Same. All my devices have the 3 channels that's it. It will not be good for red zone tomorrow. Everything else is good.
New Poster

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad

Can’t figure out how to start a new thread, but my issue is similar.

 

I’ve added a show to “Favorites” on iPad with Xfinity Streaming, but it’s not there when I go to the

list. Where is it?

Tags (3)
Expert

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad


SueInMD wrote:

Can’t figure out how to start a new thread, but my issue is similar.

 

I’ve added a show to “Favorites” on iPad with Xfinity Streaming, but it’s not there when I go to the

list. Where is it?


all successfully saved favorites are saved under the 'saved' menu. press the Xfinity button > saved > favorites.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: Xfinity stream app missing live channels. Only 3 sports channels showing. On phone and iPad


Rustyben wrote:

SueInMD wrote:

Can’t figure out how to start a new thread, but my issue is similar.

 

I’ve added a show to “Favorites” on iPad with Xfinity Streaming, but it’s not there when I go to the

list. Where is it?


all successfully saved favorites are saved under the 'saved' menu. press the Xfinity button > saved > favorites.


Nope. That’s where I looked. Not there. 🙁. Other ones are there, but not the one I marked today.  I’ve quit the app, relaunched it, but still not there.