Omg I'm having the same problems very upset as well they need to find a better way really fast.<br>
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Ladybuggs7, do you receive an error message when you try to play a recorded show? Does this happen to all of your recorded shows? Have you tried recyncing your DVR?
Please try this order path: Xfinity>Settings>Device Setting>Sync DVR
I just did exactly what you suggested with syncing the dvr. However I recorded Bull last night and on attempting to play it the timeline at the bottom starts with 1hr and then flicks to 05:16 minutes. I’m from the Chicago area and this issue is incredibly frustrating, especially since the dvr version plays for a full 1hr. I understand that I’m streaming it from the cloud but what is the point when you get only 5 minutes? Whether On Demand is available or not is irrelevant.
Hello Gingernut ,
I am sorry you are experiencing issues with your cloud service. Please send a private message verifying your account with the phone number and service address so I can investigate this issue for you? Thank You
I am having the same issue and have been for at least 3-4 months. Every show is truncated to 23-28 minutes from a 60 minute recording that works fine on my actual DVR on my TV. Issue is only with the app. Totally annoying and unacceptable that this STILL has not been fixed. I found a string of these posts from back in March and supposedly Comcast was working on it back then. If I worked as slow as they do with problems at my job, well we can guess where I would end up. I like to think they will take these messages seriously and try to fix it, but from my past dealings with Comcast, I will NOT hold my breath. :/
hi, please look at the 3rd post above your post at the Comcast Official employee post and follow those directions to have the issue resolved.
Is there any way to view all recordings on mobile app
On the mobile app menu select recordings (or saved) in the menu.