Omg I'm having the same problems very upset as well they need to find a better way really fast.<br>
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Ladybuggs7, do you receive an error message when you try to play a recorded show? Does this happen to all of your recorded shows? Have you tried recyncing your DVR?
Please try this order path: Xfinity>Settings>Device Setting>Sync DVR
I just did exactly what you suggested with syncing the dvr. However I recorded Bull last night and on attempting to play it the timeline at the bottom starts with 1hr and then flicks to 05:16 minutes. I’m from the Chicago area and this issue is incredibly frustrating, especially since the dvr version plays for a full 1hr. I understand that I’m streaming it from the cloud but what is the point when you get only 5 minutes? Whether On Demand is available or not is irrelevant.
Hello Gingernut ,
I am sorry you are experiencing issues with your cloud service. Please send a private message verifying your account with the phone number and service address so I can investigate this issue for you? Thank You
I am having the same issue and have been for at least 3-4 months. Every show is truncated to 23-28 minutes from a 60 minute recording that works fine on my actual DVR on my TV. Issue is only with the app. Totally annoying and unacceptable that this STILL has not been fixed. I found a string of these posts from back in March and supposedly Comcast was working on it back then. If I worked as slow as they do with problems at my job, well we can guess where I would end up. I like to think they will take these messages seriously and try to fix it, but from my past dealings with Comcast, I will NOT hold my breath. :/
hi, please look at the 3rd post above your post at the Comcast Official employee post and follow those directions to have the issue resolved.