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Re: Roku xfinity stream app error createDRMSession 403-102

Frequent Visitor

Re: Roku xfinity stream app error createDRMSession 403-102

I have sent you a direct message as I am receiving the following error "Error createDrmSession.403-102". This is on my Roku Ultra device that has been working since I purchased back in October. Nothing has changed on my end. Gateway is an Xfinity and has been active on my account for months.

 

I also use Xfi Pods throughout my home, again, everything has been working on my end until today.

 

With that, I can not stream live channels on any of our smartphones and are notified that I need to be on my home wifi, of which I am. I have also logged trouble ticket CR827654280 with Xfinity Tech Support.

Official Employee

Re: Roku xfinity stream app error createDRMSession 403-102

Hello, elementum! Thank you for posting. I received your private message and will review your account asap. 


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New Poster

Re: Roku xfinity stream app error createDRMSession 403-102

Roku Stream App not recognizing my home wifi. No changes to equipment. Please help.
Official Employee

Re: Roku xfinity stream app error createDRMSession 403-102

@Jennifer_mitche - Welcome to our Community! I see that you already sent a private message, I will reply back. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Roku xfinity stream app error createDRMSession 403-102

Hi, I keep getting the same error also
xfinity error createdrmsession.403-102
Official Employee

Re: Roku xfinity stream app error createDRMSession 403-102

Hi, chavez026! Thank you for reaching out, I can check your account and see what caused an issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!