I have sent you a direct message as I am receiving the following error "Error createDrmSession.403-102". This is on my Roku Ultra device that has been working since I purchased back in October. Nothing has changed on my end. Gateway is an Xfinity and has been active on my account for months.
I also use Xfi Pods throughout my home, again, everything has been working on my end until today.
With that, I can not stream live channels on any of our smartphones and are notified that I need to be on my home wifi, of which I am. I have also logged trouble ticket CR827654280 with Xfinity Tech Support.
Solved! Go to Solution.
Hello, elementum! Thank you for posting. I received your private message and will review your account asap.
@Jennifer_mitche - Welcome to our Community! I see that you already sent a private message, I will reply back.
Hi, chavez026! Thank you for reaching out, I can check your account and see what caused an issue. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.