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Re: Error Code 11700


Re: Error Code 11700


Error Code 11700 means I have too many devices on, but I only have 2 devices on. How do I clear this error

often this is caused by closing a browser repeatedly without stopping the streaming programming and then exiting back to the menu system. call 800-Comcast and select TV problems and ask representative to deprovision all streaming devices. You will then have to log back in.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
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RE: Error Code 11700

Solution:  call 888-824-8988 (advanced tech support) and ask for for "deprovisioning." They can fix it easily in under 5 minutes. 

I couldn't stream for the past two days and was getting error code 11700. I initially called the number listed w/ the error code and the tech wasn't able to resolve it. He escalated it and opened a ticket. I became impatient and researched on my own. Found the solution on the xfinity forum and called.