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No sound NBC

Frequent Visitor

No sound NBC

I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.
New Poster

Re: No sound NBC

Same issue here. No sound, only video using the Stream App, local NBC channel, viewing in home on an IPad. Worked until the most recent app update. 

Expert

Re: No sound NBC


@ROG63 wrote:
I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.

NBC sound works fine on my roku. does it work on your smart phone/tablet? a PC?

 

while watching live did you press the * (star) roku button  and verify audio track is on english?



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Frequent Visitor

Re: No sound NBC

I have two TVs set up with roku and both have the same issue. So we can try pressing star. I will update post later.
Highlighted
Official Employee

Re: No sound NBC

Thanks for reporting this @ROG63 @MN1396 

 

We found an issue with a specific region for NBC audio. The engineering team has resolved it, so it should work now. Let us know if you still see issues. 

 

Thanks!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: No sound NBC

Okay will check tonight and post a response.
New Poster

Re: No sound NBC

I am very impressed the post was read (I was skeptical) and investigated. I checked this evening and the audio has returned.  The fix worked. Thank you for the fast customer service!

Frequent Visitor

Re: No sound NBC

Thank you! My favorite channel has sound. Appreciate the quick response.