Xfinity plant
Xfinity globe
Community Forum

No Record button on app

Highlighted
New Poster

No Record button on app

I have noticed that for the last several months, there is no option to record programs anymore on the Stream app.

Additionally, I have not been able to play any of my previously recorded programs due to the Playback issue 8001.

Could someone please assist? Thank you!

Accepted Solutions
Problem Solver

Re: No Record button on app

Hi Ali

 

Something's not right with your account. I'm on the app side of things, so it's not clear to me exactly what needs to be done to fix it, but I've opened a ticket on your behalf with our production support team.

 

(If you're interested in how the app sees things: The Cloud DVR service entitlement is not coming back on the channels in your lineup, which tells the app that they're not recordable, which means no Record buttons show up. The 8001 error happens when the locator service—the backend service that tells the app where to find a recording—returns an error.)

 

I'm sorry for the trouble, and hopefully we can get it resolved quickly for you.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon


All Replies
Problem Solver

Re: No Record button on app

Hi Ali

 

Something's not right with your account. I'm on the app side of things, so it's not clear to me exactly what needs to be done to fix it, but I've opened a ticket on your behalf with our production support team.

 

(If you're interested in how the app sees things: The Cloud DVR service entitlement is not coming back on the channels in your lineup, which tells the app that they're not recordable, which means no Record buttons show up. The 8001 error happens when the locator service—the backend service that tells the app where to find a recording—returns an error.)

 

I'm sorry for the trouble, and hopefully we can get it resolved quickly for you.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: No Record button on app

I have the same issue... no record button remotely from app, only the info button.
Expert

Re: No Record button on app


hamishmaclaren wrote:
I have the same issue... no record button remotely from app, only the info button.

go to http://forums.xfinity.com/t5/user/viewprofilepage/user-id/4891123 and login, send a private message to that Comcast employee.


Official Employee