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No HD on Roku

Frequent Visitor

No HD on Roku

Installed the app, did the authorize and seems to work fine except that I don't get HD channels. Check Settings and there is no "Format" in the list to select HD

 

Not sure what to do or check...

 

 

New Poster

Re: No HD on Roku

I'm having the same issue.
New Poster

Re: No HD on Roku

Any chance you guys are Cable Card only, i.e., no Xfinity set top box in your home?

 

I only have Cable Cards in TiVos and like you I only can tune to SD channels and receive SD OnDemand programs through the app. There's no Format option in the the Settings menu.

Contributor

Re: No HD on Roku

It's a known issue with one of the updates. 

Frequent Visitor

Re: No HD on Roku

Roku is built in the TV, checked the version #'s and they are the latested up to date. Our cable box is just the small one but that shouldn't matter as Roku is being fed via Network/Internet

New Poster

Re: No HD on Roku

We're in August. Is it possible that hasn't yet been fixed?!
Frequent Visitor

Re: No HD on Roku

Not that I am aware of... Last time someone was over about 3 weeks ago and it was the same... TV is in guest room so I'll have to double check

Frequent Visitor

Re: No HD on Roku

OK... just checked and noticed there was a Roku update, did that, then App reported somthing is wrong, uninstalled and reinstalled, worked but still no HD

 

I am pretty sure that it is because we have only the cheap little boxes with our Comcast account so even though it is coming though the network it probable goes by our account which is the cheep one... 

New Poster

Re: No HD on Roku

You need to subscribe to HD channels, $10 per month. If you are on cablecard, the HD package is not required to view HD. I added the HD package to my subscription and HD channels showed up on Roku.  

Expert

Re: No HD on Roku


@Bill- wrote:

OK... just checked and noticed there was a Roku update, did that, then App reported somthing is wrong, uninstalled and reinstalled, worked but still no HD

 

I am pretty sure that it is because we have only the cheap little boxes with our Comcast account so even though it is coming though the network it probable goes by our account which is the cheep one... 


please remember that the Stream TV app on Roku is a free beta. if your package includes HD in your current package (no separate $10 charge for HD) then HD for non-local channels will not be available.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).