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NBCsports App does not accept xfinity sign-in

New Poster

NBCsports App does not accept xfinity sign-in

When I try to sign-in to the NBCsports app on my apple tv (4th generation) to watch the olympics, I get transferred to an xfinity site, which says that "this channel is not part of your subscription" and asks if I want to upgrade. When I click "upgrade" it brings me to my xfinity account log-on. I sign in to my xfinity account, but I can do nothing, because NBCsports and USA are already on my subscription. I can watch them on my cable box and on the xfinity tv app without any problem. I have called xfinity customer service, have been transferred to four different places, where two of the agents asked me what is an apple tv (really?!!!). They had no clue what to do. I have emailed nbcsports app support, received two replies in two days, but no solution! Please help. I think it has something to do with the fact that nbcsports and xfinity do not have an agreement here in NY/NJ to share regional sports. In other regions like Chicago, Boston or San Francisco it works. 

New Poster

Re: NBCsports App does not accept xfinity sign-in

I have the same issue with regional sports only. I can watch Olympic or golf channel but not csn Philly or csn Philly plus.
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Regular Visitor

Re: NBCsports App does not accept xfinity sign-in

Im also having the same problem with NBC philly but it just started happening recently  and just a few weeks ago i was able to access the NBCsports app

New Poster

Re: NBCsports App does not accept xfinity sign-in

I am having same problem. Not permitted to sign in using xfinity account for NBC Sports or NBC Sports Gold accounts after years of being able to do so. This is frustrating and very disappointing with no ability to find out why it is happening.