When I try to sign-in to the NBCsports app on my apple tv (4th generation) to watch the olympics, I get transferred to an xfinity site, which says that "this channel is not part of your subscription" and asks if I want to upgrade. When I click "upgrade" it brings me to my xfinity account log-on. I sign in to my xfinity account, but I can do nothing, because NBCsports and USA are already on my subscription. I can watch them on my cable box and on the xfinity tv app without any problem. I have called xfinity customer service, have been transferred to four different places, where two of the agents asked me what is an apple tv (really?!!!). They had no clue what to do. I have emailed nbcsports app support, received two replies in two days, but no solution! Please help. I think it has something to do with the fact that nbcsports and xfinity do not have an agreement here in NY/NJ to share regional sports. In other regions like Chicago, Boston or San Francisco it works.
Im also having the same problem with NBC philly but it just started happening recently and just a few weeks ago i was able to access the NBCsports app