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NBCSn soccer not showing on app

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NBCSn soccer not showing on app

Up until a week ago I was able to watch soccer games recorded off of the NBCSn channel on my Streaming App. Now, the app shows everything but these English Premier League Football (soccer) games as available.  I thought maybe it was a one-off but it’s been several games with no luck.

 

Today I tested taping something else on NBCSn (on all DVRs around the house) and it DOES show up. It is ONLY these games that refuses to show as available on the app.

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Re: NBCSn soccer not showing on app


@edhertel wrote:

Up until a week ago I was able to watch soccer games recorded off of the NBCSn channel on my Streaming App. Now, the app shows everything but these English Premier League Football (soccer) games as available.  I thought maybe it was a one-off but it’s been several games with no luck.

 

Today I tested taping something else on NBCSn (on all DVRs around the house) and it DOES show up. It is ONLY these games that refuses to show as available on the app.


there is a national issue that affects some but not all customers. at home press A button on one of your x1 set top boxes and do an account refresh. When complete, log out of the app and back in or change to cell and back to wifi (do something while on cell data with the app). either way will refresh entitlements. If it was an account issue that should repair the issue, if not Comcast is working on the national outage.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: NBCSn soccer not showing on app

Thanks, but no effect on being able to watch on my iPad.

 

One thing I'll add, this only affects the Premier League games on the NBCSn channel.  Everything else (including other shows on NBCSn) can be watched on my iPad.

New Poster

Re: NBCSn soccer not showing on app

So, does Xfinity not participate in the forums?  Is there an official channel to get answers?