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My DVR recordings won’t load on my Xfinity app

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My DVR recordings won’t load on my Xfinity app

When I try to watch my recordings on my Xfinity app, only two shows show up (says it’s 8% full) and I have almost 20 on my tv. Why is this? Also, with the shows that did load, they skip when I’m watching them.
Expert

Re: My DVR recordings won’t load on my Xfinity app

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Official Employee

Re: My DVR recordings won’t load on my Xfinity app

Hello Atownnn. I can assist with getting an Advanced Repair ticket opened for you to get the XFINITY Stream app DVR issue escalated for repair. To get started, please send me a private message and include your full name and phone number so I can assist. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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