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Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

New Poster

Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

I don't see any of the episodes shown last night, Oct. 17, when I try to watch from my phone.

Expert

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med


@Comphil wrote:

I don't see any of the episodes shown last night, Oct. 17, when I try to watch from my phone.


only checked one of the 3 you listed. Chicago PD "ride along" is available.



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Frequent Visitor

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

none of my wednesday evening recorded shows appeared on my stream app either

Expert

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med


@smicon wrote:

none of my wednesday evening recorded shows appeared on my stream app either


would you check on another different device and a desk/laptop? do you have set top boxes in your home?



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Frequent Visitor

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

no set top boxes...just a dvr.

 

the missing shows appear on no apps...just on dvr.

Expert

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med


@smicon wrote:

no set top boxes...just a dvr.

 

the missing shows appear on no apps...just on dvr.


call 800-Comcast, select billing. ask the agent to verify that the username you are using is tied only to your current account/address. If so, ask the agent to do a full account background refresh (takes up to an hour to complete). If the agent says they don't understand/know what that means, ask for a supervisor. If you prefer to wait, a Comcast Official Employee usually responds within 72 hours of your posting time.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

No luck. Comcast saying a device issue
Frequent Visitor

Re: Missing episodes of Chicago Fire, Chicago P.D., Chicago Med

anyone from comcast?  apparently there are known issues with stream and ipads/iphones??