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Missing DVR recordings from app

New Poster

Missing DVR recordings from app

There are random episodes, and a whole series, missing from the app that are accessible from the X1 box. There were also a lot of various other episodes of other shows that were long ago deleted from the X1 box, from last May, on the app. How do I synchronize the app with the box?
New Poster

Re: Missing DVR recordings from app

Meet too. Same problem. Hopefully someone has a fix? Called customer support. They didnt know. At least teh first wave of peopel I talked to didnt, and I ran out of time to spend on it after that.

Expert

Re: Missing DVR recordings from app


Bethany79 wrote:
There are random episodes, and a whole series, missing from the app that are accessible from the X1 box. There were also a lot of various other episodes of other shows that were long ago deleted from the X1 box, from last May, on the app. How do I synchronize the app with the box?

There is no function for what you asked. What series? were you looking for recordings you made with the DVR? or were you watching on demand episodes? If you see recordings on the cloud DVR (via the stream app) that you no longer need, you can safely delete them to make more room available on the cloud DVR for recording.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: Missing DVR recordings from app

Only the most recent 60 hours of recordings are available for X1 Cloud DVR functionality. The availability of content on your mobile devices and computers may be slightly less than that on your TV. If you exceed the 60-hour limit, the oldest recordings will drop off for any new recordings. These recordings may still be available for viewing on your TV.

 

More info here:

https://www.xfinity.com/support/cable-tv/x1-dvr-cloud-technology-general-faqs/

 

New Poster

Re: Missing DVR recordings from app

I also recently downloaded the Xfinity Stream App (Android) and have had similar issues:

 

  • I downloaded multiple recordings onto my phone and saw on the DVR that these episodes had been downloaded.  
  • Two days later, I opened the app and all of the downloads are gone.  The DVR does not indicate any of the recordings are downloaded.  However, the App's listing of recordings includes 2 or 3 recent recordings, but none of the other recordings.  
  • There are a ton of recordings listed on the App that were deleted over a year ago from the DVR.  

Do I need to do some sort of permanent delete on the DVR to get the recordings to appear on my App?  The App indicates I am taking 99% of the available space, but my DVR is closer to 40%.  Any suggestions would be greatly appreciated

Expert

Re: Missing DVR recordings from app


SFMetalhead wrote:

I also recently downloaded the Xfinity Stream App (Android) and have had similar issues:

 

  • I downloaded multiple recordings onto my phone and saw on the DVR that these episodes had been downloaded.  
  • Two days later, I opened the app and all of the downloads are gone.  The DVR does not indicate any of the recordings are downloaded.  However, the App's listing of recordings includes 2 or 3 recent recordings, but none of the other recordings.  
  • There are a ton of recordings listed on the App that were deleted over a year ago from the DVR.  

Do I need to do some sort of permanent delete on the DVR to get the recordings to appear on my App?  The App indicates I am taking 99% of the available space, but my DVR is closer to 40%.  Any suggestions would be greatly appreciated


 

https://tv.xfinity.com/recordings or an iphone  and same app will allow quick deletion of old cloud DVR 'assets'. if neither is available 'play' one then use the scrub bar to slide to end and then select delete. Or just leave them they should fall off unless your settings were to not delete for a year.

 

to return 'all' even if not actually on the android device (first force power off the device and turn back on to be sure android hasn't just had an issue), uninstall the stream app and reinstall and log back in to the app. The home DVRs should then show the assets are not still downloaded. Also before doing any of that do check your android 'settings' app, storage, apps and see if any storage room is listed for the stream app. Then after deleting and reinstalling, check the same storage amount reduced?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.