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Local channels missing

New Poster

Local channels missing

It appears there have been several posts about missing local channels from the streaming app. I have resorted to posting on here as I have spent the last month trying to resolve this spending hours on the phone. Yesterday I had called a call center located in Asia and was on hold for 52 minutes waiting to speak to a supervisor. I hung up called again spoke to someone in Chicago and basically was told “tough luck”. I have been a Comcast customer since 1994 and am so terribly upset with the service being offered in 2019!
Expert

Re: Local channels missing


@Carol19591 wrote:
It appears there have been several posts about missing local channels from the streaming app. I have resorted to posting on here as I have spent the last month trying to resolve this spending hours on the phone. Yesterday I had called a call center located in Asia and was on hold for 52 minutes waiting to speak to a supervisor. I hung up called again spoke to someone in Chicago and basically was told “tough luck”. I have been a Comcast customer since 1994 and am so terribly upset with the service being offered in 2019!

using a PC web browser create a new user on your account. use that username/password to sign in. do the local cahnnels appear now?



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New Poster

Re: Local channels missing

Nope
Expert

Re: Local channels missing


@Carol19591 wrote:
Nope

during USA early daytime hours call 800-comcast and ask for billing. ask the agent to perform a deep account background refresh. (it can take up to an hour to complete). ask the agent to verify the zip code on the account. if the agent does not know how to do a deep background account refresh ask for a supervisor. it updates all the back office databases. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!