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Live TV & other issues

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Live TV & other issues

When I click on Live TV it only show HBO To Go channels. When I click on a show that I've watch in previously viewed it says I must subscribe to that channel(which I do) Then I click to subscribe just to see what it says and it takes me to the online website and I get a message that they cant complete my order so I need to call an 800 number. I call the 800 number and they dont know what to do... Help please