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Live TV Channels Gone

Regular Visitor

Live TV Channels Gone

All of my live TV channels went away except HBO.  Same on iphone, ipad and xfinity site. 

Expert

Re: Live TV Channels Gone


SpinSail wrote:

All of my live TV channels went away except HBO.  Same on iphone, ipad and xfinity site. 


log out of the app and then log back in. did that fix it? if not, what device are you using to run the app?

Regular Visitor

Re: Live TV Channels Gone

That didn't work. Running app on iphone and ipad.

Expert

Re: Live TV Channels Gone


SpinSail wrote:

That didn't work. Running app on iphone and ipad.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: Live TV Channels Gone

Hi SpinSail. I can assist you with your video issues using XFINITY Stream. Please send me a private message and include your full name, service address, and account number so I can assist you.