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Initialising forever

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Initialising forever

Start the app in Roku, app say "initializing" then I get a black screen that says-

Sorry!

Something went wrong. Please try again later (Error).

No code or anything. Tried the previous advice, deleting app. Hard restart of modem/router. Erased Roku back to factory specs, then reinstalled the Xfinity stream app. Once everything back on line, restarted app but no joy. Please help!!!!
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Re: Initialising forever


@Toddkavanaugh wrote:
Start the app in Roku, app say "initializing" then I get a black screen that says-

Sorry!

Something went wrong. Please try again later (Error).

No code or anything. Tried the previous advice, deleting app. Hard restart of modem/router. Erased Roku back to factory specs, then reinstalled the Xfinity stream app. Once everything back on line, restarted app but no joy. Please help!!!!

have you tried temporarily connecting the roku by ethernet? does another device used to sign in to the same wifi and username/password work (desk/laptop, smart phone/tablet)?



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