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I can not see all my recordings on the Xfinity App in my iPad or computer

New Poster

I can not see all my recordings on the Xfinity App in my iPad or computer

I was able to see all my recordings on my Xfinity app and now only some load and some do not.

Expert

Re: I can not see all my recordings on the Xfinity App in my iPad or computer


camis24 wrote:

I was able to see all my recordings on my Xfinity app and now only some load and some do not.


by load do you mean play or you can't see the older recordings (on the Cloud DVR)? the home DVR holds many more recordings than the cloud DVR which is limited and only keeps last 60 hours recorded.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: I can not see all my recordings on the Xfinity App in my iPad or computer

Yes, I can only see and play 15/40 recordings.

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Expert

Re: I can not see all my recordings on the Xfinity App in my iPad or computer


camis24 wrote:

Yes, I can only see and play 15/40 recordings.


the cloud DVR will only have available the last 60 hours of completed recordings.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Expert
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Re: I can not see all my recordings on the Xfinity App in my iPad or computer