Community Forum

How to disconnect a cell phone on the app

Regular Visitor

How to disconnect a cell phone on the app

I recently used a friends phone to stream tv and forgot to log off. I have changed the password. Is that all I need to do to disconnect her phone from my account?
Expert

Re: How to disconnect a cell phone on the app


crr23 wrote:
I recently used a friends phone to stream tv and forgot to log off. I have changed the password. Is that all I need to do to disconnect her phone from my account?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: How to disconnect a cell phone on the app

Thank you so much! I need this done asap, appreciate the help!
Official Employee

Re: How to disconnect a cell phone on the app

 

Hi crr23, I am following up with you on behalf of ComcastKenF. Thank you for providing your information, I have removed your login and password from all connected devices. You will have to sign back in to each device that you want to use to continue streaming. Now your login is safe and cannot be used by anyone else without entering your credentials. 

Regular Visitor

Re: How to disconnect a cell phone on the app

Thank you so much for getting this done so quickly! Appreciate you very much!!!