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HELP Roku app broken

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HELP Roku app broken

The roku app is broken. None of the channels load. Or movies. I scroll to a channel, click watch, it starts to load, then it just goes back to where the watch button comes back up. It never loads the channel. Ive reinstalled the app and still wont work. It was fine up til a week ago. Thank u
Official Employee

Re: HELP Roku app broken

Hello, Dmilward. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with the Roku not being able to load channels. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: HELP Roku app broken

Hello, Dmilward. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!