Hi JFAMaLA85, thank you for reaching out here and welcome to our Community Forums. I understand your frustrations when an App doesn't work as expected and would like to help troubleshoot further. Have you tried uninstalling the HBOGO app and reinstalling? Also, have you tried to duplicate the this issue on another device?
Hi JFAMaLAM85, I haven't heard from you but please don't hesitate to reach back out and create another post if you still need assistance.