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HBO Go won't work

New Poster

HBO Go won't work

I'm trying to use the HBO go app and when I choose Xfinity as my provider it immediately gives me an error without even giving me a login screen. This is only a problem on my phone and no other device that I own. I have a Google pixel 2 XL. I have contacted support about this issue and so far no one has been able to help me.
The actual error is:

"Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance."
Any help would be appreciated

-Tim
Expert

Re: HBO Go won't work


@Vandis wrote:
I'm trying to use the HBO go app and when I choose Xfinity as my provider it immediately gives me an error without even giving me a login screen. This is only a problem on my phone and no other device that I own. I have a Google pixel 2 XL. I have contacted support about this issue and so far no one has been able to help me.
The actual error is:

"Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance."
Any help would be appreciated

-Tim

uninstall the HBO Go app, power down the smart phone (not just lock). after a minute or so, restart the phone and install the app. works now?



I am not a Comcast Employee.
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New Poster

Re: HBO Go won't work

I have already tried this but thanks for trying to help!
Highlighted
Official Employee

Re: HBO Go won't work

Hi Vandis. We appreciate you visiting and posting on the Xfinity Forums. I can help troubleshoot the HBO Go error you are receiving. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: HBO Go won't work

I am having the same problem today. I have deleted the cache and data, installed and powered off/on. Nothing. Can't get through the Xfinity provider selection. Need to watch Game of Thrones tonight!
Official Employee

Re: HBO Go won't work

Hello, Lvarga! Welcome to the Xfinity Forums.

I would be more than happy to assist you with this login issue you are having with the HBO Go app. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: HBO Go won't work

Hello Vandis. Thanks for private messaging me and allowing us to troubleshoot. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!