I have a Samsung Smart TV, model UN60FH6200 (software version T-MST10PAUSC-2004.0). I have the HBO Go app (version 2.00100). For the last couple years, I have used the app to watch shows and movies.
Yesterday evening I tried to watch a show in the app, and it looked like it was loading up my show, gave me the parental warning / rating for the show, then gave the error message "We're sorry, video cannot be played at this time."
Troubleshooting:
tried playing other shows, movies
turn off tv
call Xfinity support and verify that I still have HBO on my account
unplug tv, cable modem, and router, then plug them all back in 1 at a time
"Reinstall" app in smart hub
Delete app in smart hub, then install it again, then activate device/app
Delete app, unplug all devices, wait a couple minutes, start everything up again and install app and activate device/app.
Attempt to update tv software (but already have current version)
Googling this problem found similar complaints in 2011 and 2016, and the only response I saw from Comcast/Xfinity was to update the tv software, unplug devices, reinstall the app. Many users complained that it was not working for months/years and there was no solution offered by HBO, Samsung, or Xfinity. I have called or emailed all three, but I'm hoping someone on the forums can offer something useful.
Please help!
@Jackiecolby wrote:
Stopped. It Makes me want to put a passcode but I already have a account and have used it many times.
did you try testing account by using a smart device or desk/laptop?