HBO Go stopped working!

[Teletexas1]

I have a Samsung Smart TV, model UN60FH6200 (software version T-MST10PAUSC-2004.0).  I have the HBO Go app (version 2.00100).  For the last couple years, I have used the app to watch shows and movies.

Yesterday evening I tried to watch a show in the app, and it looked like it was loading up my show, gave me the parental warning / rating for the show, then gave the error message "We're sorry, video cannot be played at this time."

Troubleshooting:

tried playing other shows, movies

turn off tv

call Xfinity support and verify that I still have HBO on my account

unplug tv, cable modem, and router, then plug them all back in 1 at a time

"Reinstall" app in smart hub

Delete app in smart hub, then install it again, then activate device/app

Delete app, unplug all devices, wait a couple minutes, start everything up again and install app and activate device/app.

Attempt to update tv software (but already have current version)

Googling this problem found similar complaints in 2011 and 2016, and the only response I saw from Comcast/Xfinity was to update the tv software,  unplug devices, reinstall the app.  Many users complained that it was not working for months/years and there was no solution offered by HBO, Samsung, or Xfinity.  I have called or emailed all three, but I'm hoping someone on the forums can offer something useful.

Please help!

[Jackiecolby]

Stopped. It Makes me want to put a passcode but I already have a account and have used it many times.

[Rustyben]

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@Jackiecolby wrote:
Stopped. It Makes me want to put a passcode but I already have a account and have used it many times.

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did you try testing account by using a smart device or desk/laptop?