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HBO Go app "signed out" error

New Poster

HBO Go app "signed out" error

I've got HBO included in my subscription and used to have no trouble logging into the HBO Go app, but now I get an error that I'm signed out when I select Xfinity as my TV provider. I don't even get an option to input my login details, it just says to contact my provider for assistance. This is similar to other complaints I've read about. Is there any way to get this android app working? As a side note, I'm able to watch HBO's channels through the Xfinity stream app, just can't log into HBO Go because of an error on Xfinitys end.
New Poster

Re: HBO Go app "signed out" error

I'm having the exact same issue
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New Poster

Re: HBO Go app "signed out" error

I'm having the same issue as well.

Official Employee

Re: HBO Go app "signed out" error

Hi all, 

 

Thanks for letting us know about your HBO Go app "signed out" error. Please clear cache and cookies and retry. Let me know if that helps. 

 

Ken


I am an Official Comcast Employee.
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