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HBO Go and NBC Sports App Login Says I don’t have that channel

Regular Visitor

HBO Go and NBC Sports App Login Says I don’t have that channel

I have called in to tech support numerous times with no fix. I have been to the Xfinity store and they say they can’t help me. I have google searched and tried the deep account refresh to no avail. I have uninstalled and reinstalled the apps and cleared app cache.

 

I have HBO and the regional Sports package. It used to work but 8 months ago it stopped working.

 

When I use my Xfinity Login for HBO Go or NBC Sports app on my iPad, Android Phone or Tablet, it says I do not subscribe to that channel and I need to upgrade.

 

I have the channel working on my X1 boxes at home and the Xfinity Stream App.

 

The problem is I would like to use the NBC Sports app to watch the game while I am not at home. Xfinity Stream does not allow to watch NBC Sports while out of home WiFi. 

 

Official Employee

Re: HBO Go and NBC Sports App Login Says I don’t have that channel

Hello, Eskimofo916. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with the these two apps. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: HBO Go and NBC Sports App Login Says I don’t have that channel

Hello, Eskimofo916. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!