Community Forum

HBO GO login issue

Regular Visitor

HBO GO login issue

For the past month I have not been able to log into HBO GO through Xfinity. When I choose Xfinity from the provider list, the login page never appears and I don't get a chance to enter usrname and psswrd. Instead, I get the following error message:

"Signed Out

We're having trouble verifying your access to HBO GO with your TV provider.

If you continue to have this issue, contact your TV provider for assistance."

This is on HBO GO mobile for Android. I tried uninstalling and reinstalling, with no luck.
New Poster

Re: HBO GO login issue

I get the same issue. Tweeted to HBO and Xfinity and get no response.
Official Employee

Re: HBO GO login issue

Hello all and welcome to our community,

 

I can check your accounts and see if there any discrepancies. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!